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final blog Pier 2

The Pier Charity has been awarded a WorldHost Recognition plaque for their commitment to improving customer service standards.

Staff and volunteers at the Pier Charity came together to train at the Hastings Pier Hub located on Hastings seafront. Volunteers learnt best practice for greeting visitors and the importance of maintaining a positive attitude.

WorldHost is the leading customer service training programme in the UK and has been used to train over ten thousand volunteers at the London Olympics, as well as top hotels and retailers nationwide.

The WorldHost programme is now gaining popularity in Hastings, with an increasing amount of local businesses taking part in the training programme.

Sussex Coast College Hastings is currently offering this gold standard training programme for free due to the Coastal Communities funding in partnership with Hastings Borough council.

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